FAQs
How can we help you?
Frequently asked questions
We offer a wide range of rugs including area rugs, runner rugs, traditional rugs, modern rugs, and more. Our collection is curated to cater to various styles and preferences.
Choosing the right size rug depends on the dimensions of your room and the furniture arrangement. We provide size guides and recommendations for different room layouts to help you make the best choice.
Not all the rugs are suitable for high traffic areas But Yes, we offer rugs specifically designed for high-traffic areas such as living rooms, hallways, and entryways. These rugs are made with durable materials and are easy to clean, ensuring longevity and functionality.
Cleaning and maintenance instructions vary depending on the material and construction of the rug. We provide care guidelines for each rug type to help you keep your rug looking its best for years to come.
Yes, we offer rug samples for select products to help you visualize how the rug will look and feel in your space before making a purchase. Please contact our customer service team for more information on obtaining samples.
Yes we do offer customization or personalized rugs. The customization can be for colors,design,size. Please contact our customer service team for more information on customization.
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Trade discount for Interior Designers
Frequently asked questions
Yes, we offer trade discounts to qualified interior designers, decorators, architects, and other design professionals. Our trade program is designed to provide exclusive pricing and benefits to help you create stunning spaces for your clients.
To apply for our trade discount program, Please contact our customer service team for more information on trade discount.
Our trade discount program offers several benefits, including:
- Exclusive pricing on our entire range of rugs and accessories.
- Dedicated support from our trade team to assist you with product selection and ordering.
- Early access to new arrivals, promotions, and special offers.
- Customization options and personalized services to meet your clients' unique needs.
Minimum purchase requirements may apply depending on the specific terms of the trade discount program. Our trade team will provide you with all the necessary information and guidance to ensure a seamless purchasing experience.
Yes, the trade discount is intended for use on projects for your clients. Once approved for the trade program, you can access exclusive pricing and benefits to enhance your design projects and satisfy your clients' needs.
Trade discounts cannot be combined with other promotions or discounts unless otherwise specified. Our trade team will provide you with any applicable terms and conditions regarding discount stacking.
For more information about our trade discount program or to inquire about specific terms and eligibility requirements, please contact us at artisansarc@gmail.com.
Return & Shipping
Frequently asked questions
We offer a hassle-free return policy within a certain time frame from the date of delivery. Please refer to our Returns & Exchanges page Return Policy for detailed information on our return policy and instructions on how to initiate a return.
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please contact our customer service team at artisansarc@gmail.com for more information on international shipping options.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery online.
Have you any question? We're ready to help.